Map & Measure
Choose one workflow with its owner. Map the handoffs and exceptions, then record the current volume, effort, and failure points.
Put a bounded workflow into production in about six weeks, built around your existing systems and agreed measures.
Choose one workflow with its owner. Map the handoffs and exceptions, then record the current volume, effort, and failure points.
Define the minimum data model, system connections, permissions, human review, fallback path, and acceptance criteria.
Connect the existing tools and test on real examples beside the current process. Move pilot data only where the agreed design requires it.
Release the scoped workflow with monitoring, documentation, a kill switch, a named owner, and an agreed review window.
Timing depends on system access, data quality, stakeholder availability, and the agreed scope. Broader rollout follows only after the pilot is accepted.
A process audit, feasibility study, or focused UX/product review. A production release is not included by default.
The starting point for the six-week pilot. The audit confirms the final fixed proposal.
Broader integration, optimisation, and support after the pilot. Scope, capacity, and response commitments are agreed separately.
These are commercial guideposts, not quotes. Data sensitivity, integrations, and delivery risk determine the proposal.
Handling time per item, items processed each week, and the time from intake to completion.
Exception and rework rate, human review minutes, and adoption by the workflow owner.
Bring us the bottleneck. We’ll review the work, the evidence, and the constraints before proposing a focused pilot.