Terms of Service

Acceptance of Terms

By accessing the Ergofect website, submitting a form, booking an audit, reviewing a proposal, or engaging our services, you agree to these Terms of Service.

If you are using Ergofect on behalf of a company or organization, you confirm that you have authority to accept these Terms on that entity's behalf.

Services and Scope

Ergofect provides AI automation strategy, workflow audits, solution design, development, integration, deployment, and optimization services.

Specific deliverables, timelines, milestones, fees, access requirements, and acceptance criteria are defined in a written proposal, statement of work, or service agreement.

Any free audit, diagnostic, estimate, or recommendation is provided for evaluation purposes and does not guarantee a specific commercial outcome unless separately agreed in writing.

Client Responsibilities

You are responsible for providing accurate business information, timely feedback, system access, data samples, stakeholder availability, and internal approvals required for delivery.

You must ensure that any data, credentials, materials, or third-party systems shared with Ergofect may lawfully be used for the project.

Project timelines may shift if access, feedback, data, approvals, or dependencies are delayed.

Fees, Payments, and Taxes

Fees, billing schedules, payment due dates, accepted payment methods, refund rules, and late payment terms are stated in the applicable proposal or agreement.

Unless otherwise stated, fees are exclusive of taxes, duties, bank charges, platform fees, and third-party subscription costs.

Ergofect may pause work, access, support, or delivery if invoices remain unpaid after the agreed payment period.

Intellectual Property

Each party retains ownership of intellectual property, tools, templates, frameworks, processes, models, documentation, and know-how it owned before the project.

Project-specific deliverables may be assigned or licensed to you according to the applicable agreement after full payment is received.

Ergofect may reuse general knowledge, non-confidential methods, reusable components, automation patterns, and technical expertise developed during service delivery.

Data, Access, and Security

You may provide business data, system access, documents, credentials, API keys, or workflow information so Ergofect can perform the services.

Ergofect uses reasonable administrative, technical, and organizational safeguards to protect client materials, but no internet-connected service can be guaranteed completely secure.

You should not send unnecessary sensitive data unless it is required for the project and covered by an appropriate agreement.

Confidentiality

Both parties agree to protect confidential information using reasonable care and to use it only for evaluating, delivering, or receiving the services.

Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully received from a third party, or required to be disclosed by law.

Third-Party Tools

Projects may involve third-party tools such as CRMs, help desks, analytics platforms, cloud providers, AI providers, automation platforms, or communication tools.

Your use of third-party tools remains subject to those providers' own terms, pricing, availability, security practices, and data policies.

Ergofect is not responsible for downtime, pricing changes, data loss, feature changes, or service limitations caused by third-party platforms.

Warranties and Disclaimers

Ergofect will provide services in a professional and commercially reasonable manner.

Except as expressly stated in a written agreement, services, recommendations, audits, prototypes, integrations, and materials are provided without warranties of merchantability, fitness for a particular purpose, uninterrupted operation, or guaranteed business results.

Limitation of Liability

To the maximum extent permitted by law, Ergofect is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.

Ergofect's total liability for claims related to the services is limited to the amount paid by you for the specific services giving rise to the claim during the three months before the claim.

Termination

Either party may terminate a project according to the terms stated in the applicable agreement.

Upon termination, you remain responsible for fees due for completed work, committed resources, third-party costs, and non-cancellable obligations.

Changes to These Terms

We may update these Terms from time to time to reflect changes in services, operations, laws, or business practices.

The updated version will be posted on this page with a revised effective date. Continued use of the website or services after updates means you accept the revised Terms.